The problem in brief
Vodafones B2C site is in need of a refresh and bringing up to date.
Actions: Working closely with BA’s, UI Designers & a team of developers to gather business requirements in order to redesign different sections of the site for stakeholder approval. Here we’ll take a look at the mobile data add on as an example.
After gathering requirements & working closely with the BA, I put together a flow based on business requirements which was then prototyped & tested with customers whilst getting buy in from the relevant stakeholder.
All of the new the UX was user tested with Vodafone customers.